COVID-19 UPDATES

Mar 19, 2020

The unprecedented spread of the Coronavirus (COVID-19) in Canada and around the world has, understandably, raised concerns for you and your family. At Wallis Agencies, the well-being of our clients, our employees and each of your families is a significant concern for us. As such, safety will be our main priority as this situation continues to evolve. 

NEW  Autopac Transactions can be done by phone or email 

MPI has advised that we are able to transact the following transactions by phone or email to assist limiting in-person interactions.  Clients can call or email to have any of the following Autopac transactions completed: 

  • New registration and policy applications 
  • Renewal of a driver’s licence 
  • Reapplication of a lapsed driver’s  
  • Licence Manual reassessment of an active or Lapsed driver’s licence 
  • Driver’s licence Replacement 
  • Basic ID card replacement (no information changes) 
  • Vehicle insurance coverage renewal, reassessment, reactivation, reapplication 
  • Transfer Plate/sticker/registration certificate replacement 
  • Payments 

These transactions will be conducted with a limit to the number of customers in office, ensuring proper spacing between customers and sanitizing after each customer transaction.  This will allow us to maintain social distancing protocols but provide service to those customers with urgent MPI needs that cannot be completed by phone or email. 

Our locations are open for Autopac transactions which require an in person visit if they can’t be completed over the phone or electronically. Though we are trying our best to limit in-person interactions, we have developed a process to assist in flattening the curve.   

We are ready to serve you

We want to ensure our valued clients, like you, do not see a significant impact to the continuity of our service during these extraordinary times.  

Autopac

Most Autopac transactions can be completed over the phone or electronically.  We encourage you to phone our offices beforehand to see if this can be done. 

We are open for Autopac transactions which require an in person visit if they can’t be completed over the phone or electronically.   Though we are trying our best to limit in-person interactions, we have developed a process to assist in flattening the curve.   

The following transactions can be completed by phone, email or text at this time: 

  • New registration and policy applications 
  • Renewal of a driver’s licence 
  • Reapplication of a lapsed driver’s  
  • Licence Manual reassessment of an active or Lapsed driver’s licence 
  • Driver’s licence Replacement 
  • Basic ID card replacement (no information changes) 
  • Vehicle insurance coverage renewal, reassessment, reactivation, reapplication
  • Transfer Plate/sticker/registration certificate replacement 
  • Payments 

All Other Insurance Needs

We are in the business of protecting you, your family and your business, and we need to continue to do that as long as this crisis lasts, so: If you have any changes to make to your policy continue to call any of our offices or your account representative directly.   Many of our staff are set up to have the ability to work remotely from home with full telephone access and connectivity to ensure customer service is maintained to the best of our ability. 

If you have a claim, or a change to your policy you can continue to reach out, as always, to your account representative. If you need to make a payment you can send an e-transfer to info@wallisagencies.com  please include your account number and phone number. You can check out our staff page or our contact us page to find out more or just call our office number 1-877-827-2009.

 

Actions we are taking to keep us all a safer

We are taking steps to help reduce the spread of this disease and protect our clients, our staff and their families. These proactive measures include:

  • We are requesting, whenever possible, that you connect with your account representative in a method that is safe for everyone – we are always here for you by phone or email. 

  • We have suspended all work travel until we receive appropriate direction from the authorities that such travel is safe once again.

  • Any employee traveling from outside the province will automatically work from home for 14 days.

Be well informed

Our Governments are enacting a wide range of measures to protect our citizens so please continue to check official government websites for the most up-to-date information on how to keep yourself and your loved ones safe. Here’s a link to the Government of Canada’s Official COVID-19 Website which is being regularly updated with details on a wide range of related topics.

We know your time is valuable and we respect that, so we will only continue to communicate when circumstances change and additional relevant information relating to your interactions with Wallis Agencies becomes available.

Our goal is to help slow the spread of the COVID-19, keep our people and clients safe and continue to provide you with the level of service you’ve always received from Wallis Agencies.

 

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